Reference

Legal terms for Indonesia account access

kaviar 88 puts account rules, wallet record handling and data request paths in one place so you know what applies before you open your account.

Indonesia termsDANA record checksOVO wallet contextQRIS receipt path
kaviar 88 Legal terms for Indonesia account access
CONTACT PATHS

Legal help through real support channels

Fast contact matters when a legal question affects your account, wallet record or access status.

Live chat for account terms Use live chat from 09:00 to 01:00 WIB when you need a plain answer…
WhatsApp for document follow-up If a legal request needs screenshots, payment receipts or a correction form, our support…
Account page request path On mobile, open Account > Legal > Request help to send a structured message…
ACCOUNT RIGHTS

How we handle legal requests

Your legal request should be specific enough for us to act without guessing. We separate account access questions, payment-record questions, cookie choices and data correction requests because each one needs a different…

Identity matching before disclosure

Before we share account-related records, we compare your request with the registered email, phone number and recent wallet method. This step protects your account from someone asking about your DANA, OVO, GoPay or QRIS history.

Payment records kept for account checks

Wallet records are kept to match deposits, withdrawals, corrections and dispute questions to your account. We store transaction references, timestamps and method labels such as QRIS or GoPay, not your payment app password.

Cookie choices on each device

Cookie settings are managed by device and browser. If you change choices on Chrome mobile, you may need to repeat the same action on Safari, desktop or an in-app browser used to open the lobby.

Retention tied to legal purpose

We keep account and wallet records only for account operation, dispute handling, security checks and legal needs. When a record no longer has a valid purpose, we assess whether deletion or anonymising is the right step.

Correction requests need proof

If your name, phone number or email needs correction, send the request through Account > Legal and attach the required proof. We will not change account ownership based only on a chat message.

Game records stay account-linked

Rounds from Lightning Roulette, Monopoly Live, Aviator, Bingo or Fish Hunter may appear in account history when needed for dispute checks. We use those records to review the account event, not to publish your activity.

Questions about your legal rights

Legal questions are easier to solve when you know which team and account path to use. These answers explain how we handle access, data, cookies, wallet records and correction requests for your account. If your question is about a specific transaction, include the method, time and account email when you contact us.

You accept our account terms, wallet record handling and security checks when you create an account. Access depends on local law, and we may ask for account confirmation before certain features or records are available.

Yes, you can request account-related records through Account > Legal or live chat. We verify your registered email, phone number and recent payment method before sending anything connected to DANA, OVO, GoPay or QRIS.

We record method labels, timestamps, transaction references and account status so wallet activity can be checked later. We do not ask for your payment app password, PIN or full private wallet access.

Access may change when account details cannot be verified, security checks fail or eligibility depends on local law. If that happens, contact support and prepare your registered phone, email and last wallet method.

Open Account > Legal > Request help and choose the correction topic. Attach the requested proof, then wait for our account team to check whether the change matches the original account holder.

Cookies help remember device settings, session status and consent choices. Your selection may be separate on Android, iPhone and desktop, so check the cookie panel again when you switch browser or device.

Start with live chat from 09:00 to 01:00 WIB and ask for the legal request path. Include the account email, the event date and any QRIS, DANA, OVO or GoPay reference tied to the dispute.